Please note - We only ship animal remains within Europe.
Please make sure your address is correct as all orders will be shipped to the address given on receipt of your Paypal payment.
Once you receive your order, you have 3 working days to contact us via the form on our 'Contact' page for a refund. Please be aware that you are responsible for the return postage.
You will receive a refund of the cost of the item excluding the postage cost charged at checkout once we have received the returned item.
If you have received a broken/damaged item please notify us via our 'contact' page within 48 hours of receiving your order, including an image of the item.
It is your duty to ensure the parcel is returned to us safely and in the condition you received it in.
On receipt of the returned item you will receive a refund of the item cost excluding the shipping cost charged at checkout.
We can not not refund the postage cost on returned items.
Please send any questions to - firstname.lastname@example.org